Founder | CEO

Frank Walpole

As Founder and CEO, with over 27 years in Information Technology, Frank is dedicated to helping organizations build smarter, more connected customer experiences. His leadership is grounded in honesty, compassion, and a commitment to doing what’s right , no matter the challenge.​

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VP | Finance and Operations

Eric Ford

With 27 years in IT with concentration in Networking, server, cloud, and contact center technology., Eric brings unmatched insight and a proven ability to drive operational excellence.

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VP | Technology

Kent Moya

A hands-on technology leader and problem solver with deep expertise in software architecture, team leadership, and cross-functional collaboration across all levels of the business.

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Manager | Accounts Payable

Theresa Spears

Theresa Brings a strong background in financial management and administrative operations, specializing in accounts payable, vendor relations, and budget oversight—streamlining processes, ensuring accuracy, and delivering meaningful financial insights.

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Business Development Specialist

Caleb Goodenough

With over a decade of experience in customer service and a strong background in business development and project management, Caleb brings valuable insight and proven expertise to our team.

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VP | Marketing

Charity Newsom

A growth marketing and demand generation leader with over 15 years of experience scaling SaaS organizations and driving measurable revenue growth.

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Senior Account Executive

John Allen

A senior account executive with over 35 years of contact center experience, bringing proven sales leadership and deep industry insight, from legacy systems to today’s advanced multi-cloud solutions.

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Architect | Senior Developer

Jason Loucks

Genesys Cloud CX Architect & Contact Center Expert
Deep expertise in Genesys Cloud (since 2018) + legacy PureConnect specialist | Design, implementation, custom routing (Architect flows), SIP trunking, call tracing & debugging | Master of omnichannel CX, workforce engagement, analytics & integrations | Wireshark, IPA, Interaction Designer veteran transitioning complex environments to pure-cloud success.

Senior Principal Engineer

Chuck Bailey

With over 10 years of experience as a Certified Genesys Cloud Professional and Zoom Contact Center Certified, Chuck brings a strong technical foundation and proven expertise to our team.​

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Senior Principal Engineer

David Currier

Communications engineer specializing in contact center solutions powered by Genesys Cloud, with expertise in design, implementation, development, and ongoing support.

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Software Engineer

Jonathan Nolan

With over a decade of experience in solution architecture, Jonathan specializes in Genesys Cloud CX. Designing and deploying advanced solutions that align with business goals.

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Software Engineer

Jake Thalacker

With a background in computer science, skilled in cloud migration, automation, and full-stack development, Jake brings fresh perspectives, technical creativity, and collaborative energy that strengthen our team's capabilities​

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