Our goal as your trusted partner is to present the facts of what currently exists for AI in the contact center
MYTH: AI can think and understand like humans
FACT: AI operates based on algorithms and data patterns, but can’t actually think
MYTH: AI can learn and adapt on its own
FACT: AI systems can improve performance but must be taught new information
MYTH: AI is unbiased and objective
FACT: AI systems only know what they are told, inheriting bias from data and training
MYTH: AI doesn't make mistakes like humans do
FACT: AI systems can make errors and require training and feedback to improve
MYTH: AI is easy to implement and will solve anything
FACT: AI solutions are often very specific and may require extensive training
Let the AI experts at Agon help you navigate through the complexities of implementing AI in your business. Contact us today for more information
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