Expert Tips
Post-Flow Actions
Post-Flow Actions allow a Genesys Cloud administrator to configure a flow to which the remaining participant is transferred when one party disconnects from a call. The most common use case for this is a post-call survey that should be presented to a customer at the conclusion of a conversation with an agent.
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https://help.mypurecloud.com/articles/set-post-flow-action/
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To add this feature to a call flow:
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Add a Set Post-Flow action prior to a Transfer to ACD in an inbound call flow
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Select the target participant to be transferred to the post-call flow (by default, this is the caller that is transferred when the agent disconnects)
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Select the target inbound call flow to which the remaining participant should be transferred
Note: Post-flow actions can be cleared by:
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Passing through a Clear Post-Flow action in a flow
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Transferring to a Secure Call Flow